Friday, March 27 – 5:00 pm
Today, both Dare County and the state of North Carolina announced “Stay At Home” directives to be implemented in the coming days to further minimize opportunities for exposure and transmission of COVID-19.
We are still available to take calls and emails, and are operating regular business hours (9:00-5:00, seven days a week.) We can be reached via email at firstname.lastname@example.org or by calling 800.368.3825.
Our reservations department is in the process of reaching out to guests that were due to check in the weekend of April 4th and 5th, if we have not spoken to you already. We will continue to work through this on a week by week basis.
For the Dare County Emergency Management update, visit the DCEM website.
For more details about the NC Stay At Home Order, visit NC.gov.
Monday, March 23 – 3:30 pm
We continue to work with guests scheduled to arrive in March and April who are potentially impacted by the current visitor restrictions. If you have an arrival date outside of that window, please wait before contacting our office, as we are working through the situation on a week by week basis, addressing this chronologically.
We do not know when the Outer Banks will be re-opened to visitors, but we assure you that we will stay in communication with all leaseholders due to arrive in May and beyond as conditions evolve. Guests unable to access their rental home due to the current Outer Banks visitor restrictions will be refunded in full if suitable alternative accommodation dates cannot be found.
Our staff wants to extend a sincere thank you for the patience and kindness extended by so many of our guests during this process. The Outer Banks is a special place and a home away from home for many of you. Carolina Designs looks forward to welcoming you back to the beach when conditions allow.
Friday, March 20 – 7:30 pm
The Dare County Emergency Management (DCEM) control group met this evening to review travel restrictions to the Outer Banks. Non-resident property owners will not be allowed to access Dare County beginning tonight, Friday, March 20 at 10 p.m.
We are all concerned about the travel restrictions to the Outer Banks, and everyone’s health and safety during this time. If guests are unable to access their rental home due to the current visitor restrictions to the Outer Banks, and if suitable alternative accommodation dates cannot be found, guests will be refunded in full.
These refunds will be available to guests whose reservation dates are directly impacted by the bridge closure. There is no indication when the Outer Banks will reopen to visitors. We continue to prioritize communication with our March guests, and will be in direct communication with guests arriving in the coming weeks and beyond as the situation evolves.
Our team is working tirelessly to address this one lease at a time until the situation normalizes. Many of our employees are working remotely, and our in-office staff is limited. We are fielding a large volume of calls and emails, and we thank you for your continued patience and understanding.
Wednesday, March 18 – 3:30 pm
The management team at Carolina Designs Realty is continuing to work diligently to gather information to address the questions and concerns of our guests.
We are currently prioritizing communication with those who had planned to arrive this weekend and next (March 21-29). Rest assured that all travel concerns are incredibly important to us. We will continue to communicate with our guests as we have new information.
Yesterday afternoon, we were informed by Red Sky Travel Insurance that this event will not be covered by travel insurance. This discovery was unexpected, and we are continuing to stay in communication with the travel insurance company as well as local leaders about the impact of the bridge closure.
At this time, we do not know when the visitor travel restrictions will be lifted. For the latest information from the county, please visit the Dare County Emergency Management website. Dare County Emergency Management is planning to meet daily as the situation evolves,
Tuesday, March 17 – 1:00 pm
The Dare County Emergency Management control group met this morning to discuss visitor access to the Outer Banks in light of COVID-19. As of 2:00 pm on Tuesday, March 17, visitors will not be permitted access to Dare County or travel through Dare County. This affects our guests renting Carolina Designs properties in Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head.
We are working through fielding high volumes of calls and emails. At this time, we are focusing on communicating with guests who were due to check in this coming weekend (March 20-22), but will continue to be in touch with other incoming guests and and our homeowners.
The most current information that we have can be found on the Dare County Emergency Management (DCEM) website. Click here to see the entire bulletin from local officials. DCEM will be meeting daily as the situation evolves.
Entry Pass procedures that are traditionally used during hurricanes will be implemented. Category 1, 2, and 3 individuals will be allowed access to Dare County, which includes essential personnel, resident and non-resident property owners, and working employees in Dare County. Existing visitors will be allowed to stay through the end of their contracted stay.
At this time, information has not been provided about re-entry.
For questions related to travel insurance, please contact Red Sky Insurance directly or call 866-889-7409.
We look forward to welcoming you to the Outer Banks when conditions allows. The safety of guests, staff, and Outer Banks neighbors and friends is our top priority at this time, and we again thank you for your patience and understanding.